The Tremendous Importance of Simply Saying, “Hello!”

Far too many customers have grown to expect poor customer service. Whether its rude employees and customer support or impersonal robotic phone system responses, customers are often shocked when they receive pleasant customer service. In such a climate, it is clear that businesses that simply treat customers well are taking advantage of a huge … [Read more...]

Three Signs You May Be Experiencing Burnout

Burnout is a strange phenomenon in that often a business owner doesn't know that he or she is experiencing it until it is too late. Owners who feel beleaguered and over stressed frequently want to sell their business and move on. However, buyers are not so eager to accept burnout as a believable reason for why an owner wants to sell. It is the … [Read more...]

Hospitality Business Expert to Speak Aug. 29 to GABB

Leonard Jackson, a professor in the Cecil B. Day School of Hospitality Administration  and the Enterprise & Innovation Institute at Georgia State University's J. Mack Robinson College of Business, will speak to the Georgia Association of Business Brokers on Aug. 29. Dr. Jackson's areas of expertise include business development and venture … [Read more...]

The Top 3 Unexpected Events CEO’s May Encounter During the Selling Process

When it comes time to sell a business, not everything goes as planned. You may be one of the lucky ones and find that selling your business is a streamlined process with only a few unexpected occurrences. But most CEO's looking to sell a business find they can expect the unexpected. Let's take a closer look at some of the top surprises CEO's … [Read more...]

Avoid double digit health premium rate increases

By Bob Smith, North American Health Plans Insurance Advisor Recent health care legislative attempts in Congress demonstrate that the state of the individual market is facing uncharted waters and health insurance experts foresee rough seas ahead in 2018. Lost in the debate is the financial impact the uncertainty will have on Independent … [Read more...]

Top Ten Must-dos When Selling a Business

By Loren Schmerler of Bottom Line Management, Inc. Are you ready to sell your business? Thinking about starting new adventures? Certain changes you may make now can help you increase your business value. Below are top 10 tips on how to prepare your business for sale from expert, Bottom Line Management, Inc. founder, Loren Marc Schmerler, a … [Read more...]

Do You Really Understand Your Customers?

The time you invest getting to know and understand your customers is time very well spent. The feedback you get is gold, pure gold. Yet, there are other reasons why this is a prudent move. Let's take a look at some of the key reasons you should learn more about your customers and their specific needs. Today's world has become increasingly … [Read more...]