GABB March 31 Meeting ID: 377 490 963
Meeting ID: 424 107 190
Meeting ID: 472 789 564
+1 929 205 6099 US (New York)
+1 312 626 6799 US (Chicago)
+1 301 715 8592 US
+1 346 248 7799 US (Houston)
+1 669 900 6833 US (San Jose)
+1 253 215 8782 US
Joining a Meeting
How do I join a Zoom meeting?
You can join a meeting by clicking the meeting link or going to join.zoom.us and entering in the meeting ID.
How do I join computer/device audio?
On most devices, you can join computer/device audio by clicking Join Audio, Join with Computer Audio, or Audio to access the audio settings.
Can I Use Bluetooth Headset?
Yes, as long as the Bluetooth device is compatible with the computer or mobile device that you are using.
Do I have to have a webcam to join on Zoom?
While you are not required to have a webcam to join a Zoom Meeting or Webinar, you will not be able to transmit video of yourself. You will continue to be able to listen and speak during the meeting, share your screen, and view the webcam video of other participants.
- Face your customer and give him, her or them your complete and undivided attention.
- Show you’re paying attention through your own body language. Sit up straight, maintain good eye contact, uncross your legs, unfold your arms, and lean forward slightly.
- Turn off your cell phone.
- Respond appropriately to show that you understand by nodding your head in agreement.
- Encourage your customer to give you more information by using open-ended questions such as “How did you feel when that happened?”
- Keep an open mind and don’t jump to any conclusion or make assumptions. Wait until your customer has finished speaking before deciding that you disagree.
- Don’t interrupt your customer when they are speaking.
- Ask questions for clarification and periodically summarise comments. Paraphrase your customer’s key statements to make sure you didn’t misunderstand their point of view. Start with: “So if I’m hearing you correctly, you’re saying…”
When people are in conflict, they often contradict each other, denying the opponent‘s description of a situation, according to the Colorado consortium. This can make people defensive and shut down or get angry. However, if they feel that they are negotiating with someone who really understands their concerns, they are more likely to explain in detail what they feel and why. If both parties to a negotiation do this, the chances of being able to reach an agreement becomes much greater.
To find out more about being a good listener, visit the International Listening Association.